Shipping &delivery

Shipping & Delivery Policy - MyScienceTube.com

At MyScienceTube.com, we are committed to ensuring that your products reach you in a timely and secure manner. Please read our Shipping & Delivery Policy carefully to understand our procedures and practices regarding the shipment of orders.

1. Shipping Locations

We currently offer shipping to all major cities and towns within India. At this time, we do not provide international shipping.

2. Shipping Charges

• Standard Shipping: Shipping charges are calculated based on the weight and size of the products, as well as the destination address.
• Free Shipping: Occasionally, we may offer free shipping promotions on select products or orders exceeding a certain value. Any such promotions will be clearly indicated on our website.
• Additional Charges: In some cases, extra charges may apply for remote areas or bulk orders. These will be communicated to you before completing your purchase.

3. Delivery Timeframes

• Order Processing: Orders are typically processed within 1-2 business days from the time of order confirmation.
• Standard Delivery: Once processed, orders are usually delivered within 5-7 business days depending on your location. Deliveries to remote areas may take longer.
• Delivery Delays: While we strive to ensure timely delivery, certain factors beyond our control (such as weather conditions, courier delays, or regional holidays) may affect delivery times. In such cases, we will keep you informed of any expected delays.

4. Shipment Tracking

Once your order is shipped, you will receive a confirmation email with tracking details so that you can monitor the status of your delivery. If you do not receive this information, please contact us at [email protected] or call 9493784978 for assistance.

5. Order Changes and Address Modifications

• Order Changes: If you need to make any changes to your order (such as updating the shipping address or modifying the order), please contact our customer support team at 9493784978 or email us at [email protected] within 24 hours of placing your order.
• Address Modifications: Once the order has been shipped, changes to the shipping address may not be possible. We encourage customers to double-check their address details at the time of placing the order.

6. Delivery Issues

• Damaged or Incorrect Products: If you receive a damaged, defective, or incorrect product, please contact our customer support team immediately. We will arrange for a return or exchange as per our Return & Refund Policy.
• Missed Delivery Attempts: In the event that the courier is unable to deliver the package (due to the recipient being unavailable or other reasons), a re-attempt will be made. If the delivery fails again, the package may be returned to us, and additional charges may apply for re-shipment.

7. Contact Us

For any inquiries regarding shipping, delivery, or tracking your order, feel free to reach out to our support team:

• Customer Support Number: 9493784978
• Email: [email protected]

Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM.

We aim to provide the best shipping experience possible, and we are here to help with any questions or concerns you may have.