Cancellation &refund

Cancellation and Return Policy - MyScienceTube.com

At MyScienceTube.com, we are committed to providing a smooth and transparent shopping experience for our customers. Please review our Cancellation and Return Policy to understand your rights and responsibilities when making purchases on our platform.

Cancellation Policy

1. Order Cancellation by Customer:
• Customers can request the cancellation of an order within 24 hours of placing it, provided the order has not yet been shipped. To cancel your order, please contact our customer support team at 9493784978 or email us at [email protected].
• If the order has not been processed for shipment, a full refund will be issued within 7-10 business days.
• Once the order has been shipped, it cannot be canceled. You may, however, proceed with the return process after receiving the order.
2. Order Cancellation by MyScienceTube.com:
• We reserve the right to cancel an order if the product is unavailable, if there are payment issues, or in the case of other unforeseen circumstances. Customers will be notified immediately, and a full refund will be processed.

Return and Refund Policy

1. Eligibility for Returns:
• Products can be returned within 7 days of receiving the order if they are defective, damaged, or not as described.
• To initiate a return, please contact our customer support at 9493784978 or email us at [email protected] with your order details and reason for the return.
• Products must be returned in their original condition, with all packaging, accessories, and manuals intact. Used or altered items will not be accepted for return.
2. Non-Returnable Items:
• Certain products, such as software, digital products, videos, and customized items, are not eligible for returns unless they are defective or damaged.
• Educational kits that have been used or assembled are also non-returnable.
3. Return Process:
• Once your return request is approved, you will receive instructions on how to ship the product back to us. Ensure the product is securely packaged to avoid any damage during transit.
• After the returned item is received and inspected, we will notify you of the refund status.
4. Refund Process:
• If your return is approved, the refund will be processed, and the amount will be credited back to your original method of payment within 7-10 business days.
• Please note that shipping charges (if applicable) are non-refundable.
5. Exchange Policy:
• If you receive a defective or damaged product, you may request an exchange instead of a refund. Exchanges are subject to product availability.

Contact Us

If you need assistance with cancellations or returns, feel free to contact us through:

• Customer Support Number: 9493784978
• Email: [email protected]
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM